General thoughts on (E)CM

Another quiet period of writing, there are a few posts which are itching to get out but they’ll have to wait for another day. I do find though I spend a lot of time just keeping up to date with some of the more prolific bloggers and tweeters in this space such as Pie, Lee and Marko, Ron and Cheryl to name only a few.

Firstly I promise not to break into another post on the E in ECM, there are enough posts and tweets about this in the past to keep you busy but it has been discussed again at length over Twitter.

Three things of interest to me have cropped up in the past couple of weeks which are worth more than a Tweet response:

The Fallout from Info 360 and AIIM in the US

I’m only going on reading what people commented on the event but the things I took from it were:

  • BOX emerging as a viable complementary solution to traditional ECM players. I’ve not completely got my head round the model and implications but the idea of being able to collaborate outside the firewall with other organisations and have that content linked back into your central repository is appealing. That comment is based on talking to customers as well as my own predictions. This is something definitely to look into in more detail.
  • Buzzwords of Cloud, Social and Engagement. (Thanks to @ldallasBMOC for answering my question on what the buzzwords were at the event). Cloud is definitely something I am seeing increasingly as a discussion point, and it is starting to come across more and more in some of the delivery models. Social is something which is ahead of Cloud in its impact on the World Stage but I would suggest behind in the way we are dealing with it in Content Management.
  • An emergence of EMC. Yes the event heralded the departure of Whitney Tidmarsh from EMC but it also saw Jeetu Patel present their vision for the future. This vision was first seen at the Momentum conference in Lisbon last year so this was perhaps the first time it was presented in such a public forum in the US. I was pleased to see this last year and I heard positive vibes from people at Info360 this year. The trick for EMC is now to deliver on that vision and to deliver in a timely fashion or at least to keep the excitement high in the period while we wait, ‘doing a Centerstage’ would be a problem for EMC.

An increase in SharePoint apathy

Now this is only an observation but I am seeing an increase in the number of posts and tweets which are advocating the approach that there is a limit to what should be done with SharePoint. Note the emphasis on should. Most people know how great a product SharePoint is and how it has helped to raise the game of other Content Management players by bringing Content Management more and more to the masses. The big thing though has been an increase in using SharePoint as a solution platform, extending the product to meet much more functionally rich and diverse needs. Now I am not saying this is not possible but there is a point at which you need to start to question whether this is the right thing to do. It is when this line is crossed that complexity and costs rise to a point which is seeing people start to question SharePoint. If you know what you intend to use SharePoint for and are clear on when it should not be used then this apathy can be avoided. This is easily solved through having a very clear roadmap or strategy.

Improved User Experience to be a game changer

This observation is following a post from Brilliant Leap. Now I agree with some of the points in the post about the delays in Centerstage causing EMC to lose market share and also about the consumerization of IT having an impact in the Content Management space. What I don’t agree with though is that this is a Game Changer in the Content Management space. (Note that the post paraphrases this from a presentation at Info360 and is not necessarily claiming it is the Game Changer). Maybe it is a semantic thing on the term User Experience, and maybe I am being a little picky. Why? Well I think if we can remove Content Management from the minds of the people who are creating and managing it and move to a situation where that content is being created and managed for a specific purpose and it is that specific purpose which is driving then we will have a game changer. In fact I had a similar conversation with someone else recently who was focussed on the Content Management solution for an organisation, I argued that Content Management was not a solution but was a layer in the solutions which helped them. With this in mind I really do believe that CMIS, if applied correctly, could be a game changer in the the Content Management world.

Me and Content Management

Pie seems to prompt a number of my blog posts on here, actually good that someone can initiate activity and spur me on to provide comment! Anyway, his latest prod has been on how we got involved in Content Management.

I actually started my IT career developing a set of workflow components based on Oracle technology, both Forms and some server side procedures. One of the implementations of this ‘product’ was in a pharmaceutical company within the manufacturing division. We implemented an application for tracking incidents in the plant to ensure they were fully investigated and any corrective action taken. As part of this various parties in the process would produce reports in the Document Management system they used, Saros Document Manager. I was very loosely involved in tha area of the system as I concentrated on the process design and implementation, nevertheless it was a start. (N.B. for those that don’t know FileNET acquired Saros).

I then worked on an eCommerce project for an online music store, well before Amazon! Whilst not Document Management this taught me the need for some of the basic Web Content Management services such as staging, approvals and content expiry…in effect we were building this functionality into the eCommerce application.

Anyway a change in career left me joining a company who specialised in Document Management implementations, amongst other things. To integrate me into the company I was sent to Sweden for 6 months where I learned an awful lot under the tutelage of some very knowledgeable, and patient, experts. The product they used the most was Documentum, and welcome to the world of RightSite…oh how life has moved on.

Interestingly I was asked to look at a new concept, this was in 2000/2001, Microsoft had released a product named Tahoe and I was asked to look at a new offering for the company called ‘Webben som Arbeitsplan’, or Web as a Workplace. We even built some integration between Tahoe and Documentum which we achieved through Web Services and the, at the time, emerging SOAP standards. Funny that 8 years later I’m still speaking to customers about the best way to achieve that!