I’ve recently had the opportunity to read the latest vendor focus on EMC Documentum from Gartner. The key recommendations are around:
– look to EMC Documentum as a strategic partner capable of delivering true enterprise content management
– select your suppliers with care
– long term information management needs could be well addressed through EMC Documentum with their approach to ILM
Nothing startling there then, certainly the second point is one which should be advised of any similar processes.
The meat of the report focusses on areas which EMC Documentum are looking at:
Transactional Content Management – this is a big play into the FileNET area by Documentum and I agree that at first sight it is a credible alternative. My view is that Documentum will need to establish a foothold in this market and look to leverage their position as a true ECM partner with their other offerings to convince customers that their future lies with Documentum.
Collaboration – here the report picks up on one of my biggest bugbears with Documentum….the future of eRoom. Having first worked with the product nearly 3 years ago it was clear from the start that the eRoom product was a problem for Documentum. The technical architecture is vastly different from the core product set and the integration between the two products has been, thus far, poor in terms of end user experience. In fact I would go as far as to say that the recently released Sharepoint Services for Documentum appear to be more powerful than the Documentum/eRoom integrations so far released. Further to this there is my view that eRoom is a poor product for customisation; it is an extremely complex product to unpick and I would advise customers away from too much customisation. In fact this view was reiterated in a conversation with Documentum on a project I worked on 3 years ago. I fully concur with the report’s statement that it is time for EMC to address the confusion that exists with their Collaboration Strategy and how they work with Sharepoint and yet progress the eRoom product.
The report looks at other areas too, notably Interactive Content Management. Despite my comments above the report is generally positive and hits the right note in my opinion; of the vendors in the ECM space EMC/Documentum have the best coverage across the piece. The biggest weak area has been the one which they are addressing with Transactional Content Management.