I try not to pick on a product and the weaknesses it has but I’ve spent the past week working with SharePoint and in
particular its workflow capability and its integration with InfoPath. For a while I thought it was me being too picky and
relating too much to my Documentum experience but I came out from that slumber, some of this is basic workflow and the fact
that SharePoint does not do it or does not do it well was a bit of an eye opener for me. So what’s my beef:
Auditing – support for Auditing appears to be very poor, in fact when an instance of a Workflow is completed the audit trail is removed, or rather the association of the audit trail to the item. Now there are a number of solutions to this, one suggested one is to create a List to store the audit entries. Fine, but that does involve some coding to get the solution to write to the List…er not good. Then you uncover that Lists start to creak at about 200 entries….er not good at all. Auditing is a basic requirement of workflow and if a product does not support this then in a matter of fact way then its not worth its place on the list of products.
Forms – so we’re using Infopath forms to render forms. We’re not using MOSS, we’re using WSS. We wanted to have an Infopath form be displayed for a task which updates a data object, but we do not want to access the full data object…its unnecessary. One would think this is a straightforward requirement, oh no. In fact as we are not using MOSS only WSS, but with Forms Server, the tasks cannot be presented as Infopath forms…they need to be built as aspx forms; I can see my development work increasing all the time here. Then it becomes clear that SharePoint does not really support the idea of forms updating other objects, or parts therein, the full form should be displayed. I have to say I still doubt whether my reading of this is correct….but if it is, another black mark.
All in all it has been a less than positive experience of using SharePoint workflow. If I’ve misunderstood something above then drop me a note and I will correct it but unless there is a very big eureka moment I won’t be running to a customer with SharePoint as a solution to some of their business processing problems!