One interface to rule them all?

There were a number of comments to my last post about whether an organisation can really attain the common goal of having a single ECM repository. Ultimately I do not believe many organisations will be able to reach this, and there are situations when they should not aim for this. One comment pointed out that a single interface is really the goal of an organisation, users do not care where the information is stored but they do want to know how to get access to it.

I then read Pie’s post on how CMIS is already affecting the market and how one organisation in particular have developed a solution which shows accessing multiple repositories through a single interface.

This is exactly where I see the market going, although I think this is a first step. Being able to search for and view all unstructured content is extremely powerful and Pie comments that the first to market is not usually the one who prevails over time, they will though get some traction in the market. Now start to expand this view, bringing structured information into this view as well. I’ve had a look at Palantir recently and this is very interesting technology, imagine the power of a solution which combines some of the visualisation of Palantir with the ability to add content to your collection. Being able to Tweet, or more likely Yam, on a suspect in a criminal case, or on a new drug development. Adding a drawing which shows how a certain part of an Energy plant works in the same view as looking at the organisational structure of that plant. Eventually people will stop accessing information through hierarchies and start to get access to information through subjects or topics, SharePoint is making a strong move in this direction in 2010. In this view of the world the Content Management platform becomes much more of an infrastructure commodity.

It would be interesting to hypothesize how this change would affect the way in which SharePoint has taken the ECM market. Whilst it is true that the UI is not the main reason why SharePoint has made this move it is still important and is a very convincing reason why people love SharePoint so much. Perhaps the power of SharePoint’s Portal approach, in my view not great but still an advantage over most ECM players, could be a compelling argument for SharePoint to continue to grow.

This may make life harder for end customers but there is every possibility that the vendor with the best, and most usable, interface, will not have the best content repository. However it will drive a lot of competition in the market and really get people thinking both about how they store their content and how they want to interact with it as well as interacting with other information sources.