OpenText and Global 360

The recently announced acquisition of Global 360 by OpenText has raised a number of eyebrows and prompted quite a reaction in the blogosphere. I tweeted that I would be worried as a customer of both, especially given the acquisition of Metastorm. However to put this all into perspective I thought I would post an article which put down 3 potential positives from the deal and 3 potential negatives.

On the Plus Side

  1. By purchasing Metastorm and Global 360 OpenText are making a major play into the BPM part of the SharePoint world. This could be viewed as a disruptive or defensive tactic. It is well known that one of the weaknesses of the SharePoint platform is its BPM capability. By purchasing two of the leading BPM vendors who integrate well with SharePoint OpenText could be seen to be putting down a marker to defend their market which is being moved onto the SharePoint platform. Either of the two companies were potential targets for Microsoft themselves so OpenText have moved to stop this.
  2. Both Metastorm and Global 360 are leading BPM technologies, albeit with overlapping capabilities. If OpenText can take the best bits of both and incorporate them into a Case Management Framework with their LiveLink repository as the back-end document store then it could be a very compelling proposition.
  3. OpenText already have a strong relationship and this could strengthen that relationship and move OpenText away from being an ECM player to being the BPM product vendor of choice for SharePoint, given the weakness of SharePoint in this space it could be a very shrewd move for OpenText to diversify from their traditional ECM roots.

Looking for the negatives

  1. OpenText have not traditionally been good at integrating new products into their stack. The typical approach is to rebrand the product as an OpenText product. If this is the case then why would they continue to invest in two overlapping products, it would make financial sense for them to move customers of one on to the other at some stage. Even if they do try and integrate then there will be a need for customers to move to the new solution at some stage in the future.
  2. The timing of the acquisition is strange given the recent Metastorm acquisition. Its hard enough integrating one fundamental component into an existing technology stack, taking on two will be an interesting experience.
  3. Whilst Point 1 of my positives could be seen as a positive for OpenText as they cling on to defend their market share I cannot really justify it as a positive for either Metastorm or Global 360 customers. If it is a defensive or disruptive move then it does not exactly promote OpenText’s willingness for long term investment in the two products. At some stage Microsoft will plug the gap in SharePoint on BPM so this possible tactic would only act to delay this.

Summary

All of the above is pure speculation and I would say even OpenText are probably a little unsure of what the future holds. There is the possibility they could make an excellent move into the Case Management market through a fully integrated solution but on past experience this is not how they have operated. The speculation is fun, watching what happens next will be interesting.