I was asked this question in a meeting the other day and to be honest it caught me on the back foot a little, I’ve probably been too close to detail over the past few months to really take a step back and think. The question was ‘What do you see are the current trends or hot topics in the Information Management world?’. Whilst I gave an answer which I believe was acceptable I decided it was time to take a few moments to reflect on what I am seeing in the market. I’m sure there are other things going on out there but I thought I would share some of my views:
SharePoint 2010 – there is no doubt that this continues to be the product with the biggest influence over the market. More and more customers are starting to explore the features which SP2010 delivers and it is starting to find its home within the overall market. It won’t, in fact can’t, do everything that everyone wants but there is a strong discussion to be had on why not SharePoint!
SharePoint 2010 – this time I am considering the impact the product has had on the other vendors in this space. Whilst I think it is too far to suggest that the likes of OpenText, EMC, Oracle and IBM have given up on their core Document Management solutions they have realised that this is a difficult fight for them if they go toe-to-toe on the basic content services when compared to SharePoint. As a result they are all trying their utmost to find their space in the market. IBM and EMC appear to be placing their bets on the Case Management style solutions and OpenText appear to be focussing on the Social Media and Web 2.0 space.
Convergence of Data and Content – this is happening in so many different ways. Top of the tree is Big Data as more and more people are seeing that Big Data is not just about Big Databases but about the amount of information, structured and unstructured, which is generated. Furthermore we’re seeing an increase in the world of Content Analytics and the desire to look into the unstructured world to get more intelligence from this information. This also leads to a desire to act on this information – moving us to the area of BPM which is embedded into the IM world.
Cloud – well everyone talks about it! Its still early days but we’re starting to see more and more moves towards consuming IT as a service and Content is an obvious choice to play in this space. The big vendors are still getting their heads around this area but as this progresses and the customers start to demand this more and more then we will see a change. Whilst the change will be interesting in itself I also think there will be a future challenge in how customers govern this information.
The New User – As per a recent post from Pie I don’t think this is Mobile but I also don’t think it is BYOD as we’re not seeing that happen widely enough…just yet! But there is an increased expectation from users on the IT service they receive, the way they interact with IT and the devices on which they can do this.
Demise of Portals – Strong and I don’t mean all Portals but the traditional JSR Portals are on the way out. They’re either being replace by SharePoint, see above, or more flexible architecture models. I’ve delivered a couple of programmes using the JSR Portals and they can work but its just too hard.
BPM/ACM/DCM – I don’t care what you call it but its out there. I’m of the opinion that the process is not so important but the information is the key. The need to use information to make decisions, the creation of information during the life of a ‘Case’ and the dissemination or retention of information once the process or case has been completed (I’m sure Max would say this is when the Goal(s) has been reached). The way people access, create or process this information will change but the information itself will typically remain the constant. Their is a bit of tension between the pure BPM camps and the ECM camps but we’re also seeing convergence, e.g. Kofax purchasing Singularity.
Changes in WCM – This has been coming for a while and I think the change has happened. Not so long ago the traditional ECM vendors tried to do WCM as well, the best example being EMC. Their product was suitable for only a small number of WCM Use Cases. We’re now seeing the specialist products take a firm hold in the market such as SDL, CQ5 and Fatwire. Interestingly two of those have been acquired in the past 2 years. Adobe have made a big bet on CQ5, it will be interesting to see what Oracle do with Fatwire, I would recommend keeping it separate from their UCM products.
I’m sure there are more, these are just my personal views but it just shows what happens when you take that step back to look at what is going on. There’s lots going on and the pace of change is quick.
Observing Content Management 